CVS has long been the key that opens the door to the room filled with all my bad qualities. Maybe that's a misplacement of responsiblity. CVS
customers are the keys to that room. I am long overdue for an opportunity to go head to head with an outraged member of Perry's aristocracy about his or her prescription. Go back to a time with me when I had much less...tact. It is possible that I had the tact, I just didn't feel the need to use it.
Shortly after I began my binding agreement with Consumer Value Stores, Inc, I had an encounter with a woman who felt that she was right and I was wrong. Unfortunately, I felt that I was right and she was wrong.
She was giving another of our employees a difficult time about something and I felt the need to assist.
(Allow me to pause for a moment to say that anytime there is frustration or displeasure brewing between a customer and a fellow corporate slave, I feel the need to step in.)
The problem was that her prescription was not ready because she had no refills and we were waiting for an authorization from the doctor so that we could fill it. Most normal, sensible, even semi-rational people will understand that, and at the most, walk away a little frustrated.
Not her.
She began to "explain" how stupid CVS was and blah, blah, blah. Not that I particularly have any reason to stick up for CVS, but like I said, I like to step in.
Her problem was that she
knew her doctor had written refills on that old prescription and that we were wrong and idiots and stupid and we all needed to go back to school. I didn't tell her I had never actually been.
I, being the industrious, "excited about continuing this fight," lad that I was, went to find that original prescription that had all those refills on it.
Too bad. It had none. Just like we told her. She began to bad mouth CVS some more. "CVS sucks!", she howled, to which I replied, "Maybe your doctor sucks."
I saw my job flash before my eyes as though it were disappearing as the word "sucks" left my mouth. It reminds of of one of those cheesy Visa commercials. "Priceless." I think within 3.5 seconds she had my District Manager on her cell phone.
If you're wondering how it turned out, I'm still here, 3 years later - for a grand total of 4 years with this corporate giant.
The lesson here? Don't ever tell a customer her doctor sucks, that is, unless you want her to never come back to your store (he he). Your boss will tell every new employee for the next 80 years about the boy who told a customer her doctor sucks.
I am much better now. I haven't done anything really stupid in over a year now. I attribute it mostly to Jesus taking the wheel. Sorry Carrie.